General Questions
Why should I choose CCCit as my service provider?
CCCit offers bespoke IT solutions tailored to your business needs, proactive support, robust cybersecurity measures, and expertise in tools like Microsoft Office 365 and Google Workspace. We aim to minimise downtime and maximise productivity.
Services Offered
What services do you provide?
Our services include:
· Remote IT support (9/5 or customised schedules).
· Cybersecurity and antivirus solutions.
· Cloud migrations (e.g., Google Workspace to Microsoft Office 365).
· Network setup and monitoring.
· Hardware and software procurement.
Do you offer on-site support?
Yes, although our primary focus is on remote IT support, we can arrange on-site visits when required.
Security and Compliance
How does CCCit ensure my data is secure?
We employ industry-leading security practices, including advanced antivirus protection, firewalls, and encrypted backups, to safeguard your business data.
Can you help my business with GDPR compliance?
Yes, we provide tools and expertise to ensure your IT systems align with GDPR requirements.
Can you help my business with Cyber Essentials compliance?
Yes, we provide tools and expertise to ensure your IT systems align with government backed Cyber Essentials requirements.
Pricing and Contracts
How are your services priced?
Our pricing is flexible and based on your specific requirements. We offer monthly contracts with transparent terms to suit businesses of all sizes.
Do I need to sign a long-term contract?
No, we provide both long-term and short-term options, ensuring you have the flexibility you need.
Support and Availability
What is your standard support availability?
Our standard remote IT support is available 8.30/5.30 (Monday to Friday). For businesses requiring extended coverage, we can customise support hours.
How quickly can I expect a response to my support request?
We aim to respond to all support tickets within one business hour. Critical issues are prioritised to ensure minimal downtime.
Getting Started
How do I get started with CCCit?
Contact us via our website’s contact form or give us a call. We’ll arrange a consultation to discuss your needs and create a tailored IT solution.
Can you assist with migrating from our current IT provider?
Absolutely! We provide seamless migration services to transition your IT management to CCCit with minimal disruption.
