Client Overview
Ethicall
Ethicall, a vibrant and growing telephone fundraising organization, supports a variety of prominent international charities by helping them meet their funding goals. Operating in a high-demand industry, Ethicall relies heavily on the availability, stability, and scalability of its IT infrastructure to maintain smooth and uninterrupted operations.
Challenge
To expand their impact, Ethicall planned to establish a new call centre, requiring a solution that was both reliable and cost-effective. They sought CCCit’s expertise to develop a system that could be efficiently managed, minimise technical disruptions, and maximise uptime—critical for a call centre that handles high call volumes for nonprofit campaigns.
Solution
CCCit conducted a thorough assessment of Ethicall’s existing setup, identifying the need for an optimised, easy-to-maintain, and highly reliable infrastructure. To streamline operations, CCCit designed and implemented a thin client architecture leveraging Microsoft Terminal Services.
The thin client approach allowed each workstation to focus solely on the call centre software, eliminating extraneous applications that could disrupt performance. This simplified the network, decreased maintenance demands, and significantly improved system uptime. CCCit’s approach also reduced per-terminal installation costs by 25%, helping Ethicall allocate funds more effectively toward their mission.
To meet Ethicall’s need for maximum uptime, CCCit established a dual terminal server configuration. By distributing workloads across two servers, CCCit reduced strain on individual servers and allowed for seamless failover to a secondary server in case of hardware issues. Additionally, an offsite disaster recovery system was implemented, ensuring rapid recovery of key servers in the event of hardware failure or data loss.
Results
Since the initial implementation over six years ago, Ethicall’s call centre has maintained an impressive 99.95% uptime. The thin client setup not only improved user productivity but also simplified system management, decreased maintenance costs, and enhanced reliability. Ethicall’s robust, high-performance IT environment allows them to focus on supporting critical fundraising efforts, knowing their infrastructure is stable and resilient.
“Just wanted to say a massive thank you to CCCIT for all your hardwork in getting our IT system up and running! They did a fantastic job and we would not be where we are with without you. Thanks again! “
Cristy Cunnick Owner/Director
Summary
By partnering with CCCit, Ethicall achieved a reliable, cost-effective, and sustainable IT solution that aligns with their operational demands. The success of this project demonstrates CCCit’s ability to deliver tailored solutions that support business continuity and efficiency for mission-driven organisations.
