Client Overview
BT Local Business
BT Local Business operates with a workforce of approximately 100 employees across 3 regions, delivering essential telecommunications services to a broad customer base. The BT Local Business franchise is run by Leading Edge Group, an Australian company established in 1986 and headquartered in Chatswood, New South Wales. Leading Edge Group manages over 1,400 locations across Australia, New Zealand, and the United Kingdom in industries such as consumer electronics, telecommunications, security, and computing. In the UK, Leading Edge Group operates as an outsourced sales team for BT, managing B2B marketplace operations across 9% of the UK.
About Leading Edge Group
In the UK, Leading Edge Group operates franchises in South Wales https://business.bt.com/bt-local-business/severnside/ , Bristol, Bath & Gloucester https://business.bt.com/bt-local-business/bristol-bath-gloucester/ , and Thames Valley https://business.bt.com/bt-local-business/thames-valley/ . Their extensive experience in managing diverse retail and sales operations ensures consistent service delivery and operational excellence.
Challenges
BT Local Business faced several challenges common to organisations of their size and scope, including:
- Maintaining consistent IT support across multiple regions.
- Ensuring the security and reliability of network devices and firewalls.
- Managing and monitoring IT systems across their offices in the South West, South Wales, and West of London.
- Minimising downtime to avoid disruptions to critical business operations.
CCCit’s Solution
CCCit partnered with BT Local Business to provide comprehensive IT management and support tailored to their needs:
- Device Management: Comprehensive support for all computers and devices, ensuring reliability and up-to-date performance.
- Network Monitoring and Management: Proactive monitoring and management of all network devices, firewalls, and access points across all offices.
- Security: Implementation of robust security measures to safeguard against cyber threats and unauthorised access.
- Proactive Support: A dedicated team available to provide timely and effective IT support, minimising downtime and ensuring uninterrupted operations
Results
The partnership between CCCit and BT Local Business has delivered measurable results:
- Enhanced Reliability: Significantly reduced instances of downtime and technical disruptions.
- Improved Security: Strengthened defences against potential cyber threats, ensuring data and operational integrity.
- Seamless Operations: Consistent IT support across all locations, enabling employees to focus on delivering value to their customers.
- Scalable Solutions: The ability to adapt and grow the IT infrastructure as the business continues to expand.
“We trust CCCit with managing and securing our IT systems. Their team of experts are an essential part of keeping our business operations running. We highly recommend them as one of the South West’s leading IT service providers.”
Tom Wyness, Operations Director, Leading Edge Group UK (BT Local Business)
Conclusion
By leveraging CCCit’s expertise, BT Local Business has ensured the reliability and security of their IT systems across multiple regions. This ongoing partnership exemplifies CCCit’s commitment to delivering top-tier IT services to support and enhance business operations.
