We’ve received information from the manufacturer, HP, that some HP devices that have we have sold may be unsafe for use due to potential risk of overheating and fire.
Note: Not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall. If you believe that a device you are using may be affected please follow the link below and download the HP Battery Program Validation Utility.
More details on which units are affected and what you should do can be found in the following notification:
https://batteryprogram687.ext.hp.com/en-GB/Home/ProgramSummary
Please feel free to contact us if you would like any help with this information or are unsure of anything mentioned here. We’re sorry for the inconvenience caused and hope to see you again soon.
Kind regards,
CCCit Team
