Client Overview
St Mary Redcliffe
St Mary Redcliffe, a historic church located in Bristol, approached CCCit with a need to improve their technology infrastructure, communication services, and IT management. With multiple locations and a variety of administrative needs, the church required a robust solution that would support daily operations, secure data storage, and facilitate effective communication.
Project Goals
- Reliable Connectivity: Provide high-speed, reliable internet across all church locations.
- Streamlined Communications: Establish consistent and clear channels for internal and external communication.
- Secure Data Management: Enhance data backup and security protocols.
- Cost-effective Software Solutions: Equip staff with the necessary software and tools, focusing on nonprofit pricing where possible.
We Solve Real Problems
Services Provided by CCCit
Business Broadband and Line Rental
Service Locations: All site locations, including the community hubb based in the heart of the local community received high-speed internet through various broadband solutions
Managed IT Support and Maintenance Services
Complete Computer Support: CCCit provided 9/5 IT support for the church’s computer systems, ensuring smooth operation and immediate assistance for technical issues.
Peripheral Support for Access Points: Unlimited onsite and remote support, ensuring reliable Wi-Fi coverage and management.
Endpoint Detection and Response (EDR): EDR solution for proactive security, including real-time detection and response to advanced threats.
Core Backup and Hardware Rental
Data Backup Solutions: A core backup service to safeguard sensitive church documents, including hardware rental for Synology and back service for Accounting system, ensuring a secure and dependable data storage system.
Office 365 Backup: Backup solution covering Exchange, OneDrive, SharePoint, and Teams, reinforcing data integrity for collaborative tools.
Software as a Service (SaaS)
Microsoft 365 Licensing: CCCit provided Microsoft 365 licenses tailored for nonprofit staff. This included management and support, ensuring seamless setup and ongoing updates.
Microsoft Teams Phone: Teams phone service with a calling plan to facilitate internal and external communications.
Mail relay service: Secure SMTP relay for printer email scanning, supporting streamlined document sharing and access.
Advanced Security Solutions
Firewall Hardware and Security Licensing: The church’s network security was enhanced with WatchGuard hardware, protecting their IT infrastructure from potential threats.
Password Management: CCCit included our Password Manager to securely store and manage passwords, with the ability for staff to access them on the go and integrate new ones automatically.
Results
With CCCit’s comprehensive IT and communication support, St Mary Redcliffe achieved:
- Improved Connectivity: Reliable, high-speed internet across multiple locations, enabling smooth operations and communications.
- Enhanced Security: Advanced security protocols, including endpoint detection and response and backup solutions, safeguarding sensitive information.
- Optimized Staff Productivity: Cost-effective software solutions and 9/5 IT support empowered church staff to perform their duties without technical interruptions.
- Efficient Communication Channels: With the addition of Teams Phone and business-grade broadband, internal and external communications became more streamlined and effective.
Conclusion
The partnership between St Mary Redcliffe and CCCit demonstrates how tailored IT and communication solutions can address the unique needs of nonprofit organisations. By aligning technology with their operational goals, CCCit helped St Mary Redcliffe build a more connected, secure, and efficient environment for their team and the community they serve.
