Instant Remote Support

For instant IT support, please contact CCCit on 01173 700 050. A CCCit support representative will provide you with a 6-digit code. Enter this 6-digit code below and our remote support software will begin downloading. Your CCCit support technician will guide you through the installation process and will soon be able to connect to your computer to provide a helping hand.

If you require support for any IT problems, CCC^it can assist you instantly via our remote utilities. Contact one of our fully qualified support technicians on 01173 700050, and they will talk you through a process which will enable them to access your computer, and resolve the problem you face. First, however, they will require remote support access, so it is important for you to know exactly what this entails. What is remote support?

If you have an IT problem that you are unable to resolve yourself, you are likely to need help from an expert. Our technicians use a remote support service that allows us to access your computer remotely from our office. This enables our engineers to access the same information and see what your are seeing on screen, this helps our engineers resolve your IT problems quickly and efficiently. Asking yourself, “do I want to share my PC with another person?” you have no need to worry. Our expert technicians are fully trained and work with the utmost discretion, we resolve the problems you have and nothing more. You will see the conection status during your session and when our engineers have finished, you will see that they sign out from your computer, and this ends the remote support session completely. As an Ad-hoc client our engineers are unable to access your computer without permission. CCC^it’s team use industry leading remote desktop software. The process is quick and easy, and as our technicians are experts in their field and highly professional, they work quickly to resolve your issues with no delay. Working with our values, ‘care, transparency and excellent service’ at the heart of everything we do, we treat you with the respect that you deserve, ensuring that you receive a first class and friendly service. How does the process work?

When you have an IT problem that you cannot resolve, call our friendly team of support technicians on 01173700050 and they will have a conversation with you about the issues you are facing. If they think that you need to use the remote utilities, they will provide you with a 6-digit code and this needs to be entered in to the box as seen on this screen. When you enter this code, you are giving us permission to access your computer remotely, enabling us to begin the remote support process and resolve your problems. After you have entered the code, the remote desktop support software will begin to download, and our technicians will guide you through the remaining steps in the installation process. As we use trusted, highly developed remote desktop support software, you can be sure to trust the software you are installing. It is also worth noting at this stage, that if there is anything you are unsure of, please ask our technician. They will be happy to answer any questions, and will do so without using any unnecessary technical jargon. Once the software is installed and the code has been entered, the technician will connect and resolve your issues. Use CCC^it for an effective, efficient remote support experience!