We understand that for small businesses, in particular, having a robust and reliable system is vital. Not to mention, the importance of receiving IT support that is both cost-effective and functional. We’re focused on developing a bundle that’s designed to provide customers with all the benefits of our remote, onsite and monitoring packages as well as our complete onsite SLA.
This bundle includes our proactive, 24/7 system monitoring for your desktop/server by our dedicated team of IT professionals, unlimited remote support guaranteed by our complete onsite SLA ensuring a response time within four hours. We aim to keep our telephone response times under 30 minutes.
To learn more about our Small Business Bundle, call 01173 7000 50 or email us today.
In addition to our unrivalled remote assistance - which allows us to resolve around 95% of issues we experience - the CCCit Complete package entitles you an on-site visit from our experts when required, at no extra cost.
The Complete SLA included with this contract guarantees same day onsite response. Our experts are usually on site within one hour plus travel time.
24/7 system monitoring for your desktop/server by a dedicated team of IT professionals. We'll know about system issues before you do!
Support for all system cables and wiring. All essential network and system cables are supported as standard with the package.
Full antivirus protection and firewall for desktop/server included as standard with no extra cost. CCCit is committed to offering customers effective, practical support and peace of mind. Our choice of anti-virus and anti-spyware as standard reflects this commitment: the two services combine to ensure minimal use of resources but maximum protection.
Reduced rates of £50 for non-contracted onsite work (I.E. office move). Preferential rates for our other services.
We will re-install your operating system for you if the system develops a problem which cannot be fixed via normal processes. This is not included with a remote only contract.
Access to our online customer portal. This provides access to all support ticketing and billing information.
A service-level agreement (SLA) is a part of a service contract where a service is formally defined in measurable terms.
The complete SLA is provided with this contract
Remote
- Email/phone support
- Remote support
- On-site support
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Remote+
- Email/phone support
- Remote support
- On-site support
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Complete
- Email/phone support
- Remote support
- On-site support
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Onsite and Remote
